Privacy Policy

Introduction

This privacy policy (“Notice“) is intended to inform you about how your Personal Data will be handled by ESIMPACT Ltd (“ESIMPACT” “we” “us” or “our”) and sets out the information including personal information detailed below relating to you or which you provide to us (“Personal Data“) that will be collected and processed by ESIMPACT and/or on its behalf by its third-party service providers when you contact us through our channels, such as our application, website or, once you have contracted for our services. We are required to give you this information, including to inform you about your data protection rights, under the General Data Protection Regulation (EU) 2016/679 (“GDPR”).

ESIMPACT as data controller

For the purposes of this Notice, the controller of your personal data is ESIMPACT Ltd. ESIMPACT is responsible for your Personal Data.

ESIMPACT is committed to respecting your fundamental right to the protection of your Personal Data and this Notice is intended to inform you about the processing of your Personal Data by us.

Types of Personal Data we process about you

Website Usage and Device Data:

When you visit our application, or our website.

Your visits and interactions with our website including which webpages you visit, time and date of access, what you click on, when you perform these actions; Your device data including your IP address, location data, device type and language, browser type and other related information; and Any linked websites that you access through the website. Most of this Personal Data is collected using cookies on the Website. Please see our Cookies Policy for more information about how the website uses cookies.

Customer Data:

When you purchase an e-SIM or data plan.

Full name; title, country of residence; current location; residential address; network provider; telephone number; payment information; e-mail address; device type (e.g. make and model); a copy of your passport, driving licence or similar documentation for identification (where necessary); and other details relating to you when you interact with us regarding the purchase of an e-SIM.

Sources of your Personal Data

During the course of our contractual relationship with you or when you visit our website or application, we will collect Personal Data either: (1) directly from you, or (2) indirectly from third parties (for example, once you have contracted for our services, through our affiliates or travel agencies).

When you browse our website, different cookies and other tracking devices may be installed on your device, as set out in our Cookies Policy. Where we collect your Personal Data by using cookies on our website, which are not necessary for the Website to operate, we require your consent to do so.

For what purpose and on what legal basis do we process personal data?

We have set out in the below table the key context upon which (“Legal Basis“) we process your Personal Data. We also explain how (“Nature of Processing“) and why (“Purposes“) we obtain and collect your Personal Data.

(Include table similar to the one in the original document with details relevant to ESIMPACT Ltd.)

With whom do we share Personal Data?

Depending on the Purpose for which we process your Personal Data, we may share such Personal Data with some or all of the following recipients to the extent necessary:

• ESIMPACT internal/ intra-group entities: Internal departments and services (such as our sales department, marketing department, or IT department).
• Telecommunications service providers: Service providers located in the appropriate jurisdiction for which the e-SIM service was purchased.
• Regulatory authorities and law enforcement agencies: Where we are under a duty to disclose or share your Personal Data in order to comply with any legal or regulatory obligation or request.
• Third-party advisors/ professionals: Professional advisors who provide professional services to us e.g. consultants, legal advisors.
• Third-party service providers: We engage third-party suppliers who may process your Personal Data on our behalf for the above Purposes.

International Data Transfers

You have the right to request access, rectification, erasure, restriction of processing, portability, and objection to the processing of your Personal Data. You also have the right to lodge a complaint with a supervisory authority.

How long do we retain your Personal Data

Your Personal Data will be stored in accordance with our obligations under applicable laws and/or for as long as necessary in light of the purposes for which it was obtained.

Children’s Personal Data

Children under the age of 18 years old are prohibited from using ESIMPACT’s services. If we become aware that Personal Data has been collected from a person under the age of 18, we will delete this Personal Data and terminate that individual’s account as quickly as possible.

Who should I contact in order to exercise my data protection rights or for any questions relating to my Personal Data?

If you have any questions about the information detailed in this Notice or would like to exercise your data protection rights, please contact our data protection officer at dpo@e-simpact.co.uk our customer service team at info@e-simpact.co.uk.

Updates to this Notice and other information

This Notice will be regularly reviewed and may be amended and updated from time to time as necessary. Any updates to this Notice will be posted to this section of the website.

This Notice is drafted in the English language. In the event that there is a conflict between this English language version of the Notice and any translated copies, the English version shall prevail.