Our Refund Policy
For a full refund you must meet the following requirements:
- Your eSIM must have been purchased from the E-simpact website or app
- The activation of the eSIM has not been done yet.
- If the eSIM has already been activated and/or used, we will analyze your specific case to provide a better solution.
- The purchase must have been made no more than 6 months ago
- The refund would be effective as long as you:
- Have not scanned the QR code
- Have not used any data from the plan
- Have purchased the eSIM no more than 6 months ago
- Send a screenshot and the necessary information to verify the incompatibility or lock
- Before requesting the refund
- Please get in touch with our Customer Support Team at info@e-simpact.com or through our chat to report the connection issue.
- We cannot guarantee a refund if you contact us after your trip.
- In all other cases, a partial or full refund (with an administrative fee of £5.50) may be issued depending on the data you have used.
